Questions
Frequently asked questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days, with full tracking emailed as soon as your order ships.
Is shipping free?
Yes — shipping is free on all orders over $50. Orders under $50 ship at a flat rate calculated at checkout.
How do I track my order?
Use our Track Order page with your order number, or click the tracking link in your shipping confirmation email.
Do you ship worldwide?
We ship to most countries across North America, Europe, the Middle East and Asia. Available destinations appear at checkout.
What is your return policy?
Every order is covered by our 30-day money-back guarantee. If you're not satisfied, contact us within 30 days of delivery for a full refund.
My item arrived damaged. What do I do?
Email us a photo of the damaged item within 48 hours of delivery and we'll ship a free replacement or refund you immediately — your choice.
What payment methods do you accept?
All major credit and debit cards plus PayPal. Every payment is processed over a 256-bit encrypted connection — we never see or store your card details.
How do I contact support?
Use our Contact page — we respond within a few hours, every day of the week.